We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of delivery of the product;
(b) the returned product is unused, in its original packaging, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(3) Returns procedure
Products returned under this policy
Please send us an e-mail at firstname.lastname@example.org we then will send you a UPS return label. After receiving the return label you can goto www.ups.com and schedule a pickup or you can deliver it to a UPS location.
You will be responsible for paying postage costs associated with returns under this policy.
Pickup by UPS - Contact UPS to schedule a pickup. Costs are GBP 7.95
Bring your return to a UPS location. Costs are GBP 7.95
The following kinds of products may not be returned under this policy:
(a) any product made to your specification;
(b) any product made to order;
(c) any product personalised or adapted for or by you;
(c) gift vouchers.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we received your returned product.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(7) About us
Our full name is Oriqo BV.
Our registered office is Zonnebaan 25, 3542 EB Utrecht The Netherlands
Our company registration number is 32117080 Utrecht, The Netherlands.